Privacy Policy

Last updated: 1 October 2026

Northcliffe Garage Shipley Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you contact us, use our website or use our garage services.

1. Who We Are

Northcliffe Garage Shipley Limited
Unit 33A Back Saltaire Road N
Shipley
West Yorkshire
BD18 3HH

Telephone: 01274 58 11 18
Email: info@northcliffegarageshipley.com
Website: northcliffegarageshipley.com

For the purposes of UK data protection law, Northcliffe Garage Shipley Limited is responsible for the personal information it collects and processes.

2. Information We May Collect

Depending on how you contact us or use our services, we may collect information such as:

• Your name
• Telephone number
• Email address
• Postal address where relevant
• Vehicle registration number
• Vehicle make, model and other vehicle details
• Information relating to servicing, MOT testing, repairs or other work carried out on your vehicle
• Appointment and booking information
• Information you provide through our website contact or booking forms
• Correspondence between you and Northcliffe Garage
• Payment and transaction information where applicable
• Technical information relating to your use of our website where this is collected by our hosting provider or website technologies

We only collect information that is reasonably necessary for the purposes for which it is being used.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange appointments and bookings
• Provide MOT testing, servicing, repairs and other garage services
• Contact you regarding your vehicle or work being carried out
• Maintain service, repair and transaction records
• Provide quotations or information you have requested
• Process payments and maintain accounting records
• Deal with complaints or customer service enquiries
• Meet our legal, regulatory and administrative obligations
• Maintain the security and operation of our website
• Send marketing communications where you have requested them or where we otherwise have a lawful basis to do so

We will not sell your personal information to third parties.

4. Our Lawful Basis for Processing Your Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a service you have requested or to take steps before providing that service.
• We have a legal obligation to retain or process certain information.
• We have a legitimate business interest in operating and improving our garage services, communicating with customers and protecting our business.
• You have given us consent, where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

5. Website Enquiries and Bookings

If you contact us or make a booking through our website, we may collect the information you provide in order to respond to your enquiry or arrange the requested service.

Please only provide information that is relevant to your enquiry or booking.

6. Email Newsletter and Marketing

If you choose to subscribe to our email newsletter or other marketing communications, we may use your email address to send you relevant news, offers or information about Northcliffe Garage.

You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us at info@northcliffegarageshipley.com.

We will continue to send necessary service-related communications where appropriate, even if you have opted out of marketing communications.

7. Cookies and Website Information

Our website may use cookies or similar technologies that are necessary for the website to function correctly.

Third-party services used by the website may also place cookies or collect technical information depending on the services enabled on the website.

Where required by law, we will request your consent before using non-essential cookies.

You can also control cookies through your web browser settings.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:

• Website and hosting providers
• IT and technical service providers
• Payment processing providers
• Professional advisers such as accountants
• Vehicle parts or service providers where necessary
• Government, regulatory or law-enforcement organisations where we are legally required to provide information

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and securely.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax or regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, it will be deleted or securely disposed of where appropriate.

10. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Ask for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Ask for certain information to be transferred to you or another organisation where applicable
• Withdraw consent where we rely on your consent

Not all rights apply in every situation.

To exercise your rights or ask a question about how we use your personal information, contact:

Email: info@northcliffegarageshipley.com
Telephone: 01274 58 11 18

We may need to confirm your identity before responding to certain requests.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO), the independent authority responsible for data protection in the United Kingdom.

13. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms and other external services.

Northcliffe Garage Shipley Limited is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how Northcliffe Garage Shipley Limited handles personal information, please contact us:

Northcliffe Garage Shipley Limited
Unit 33A Back Saltaire Road N
Shipley
West Yorkshire
BD18 3HH

Telephone: 01274 58 11 18
Email: info@northcliffegarageshipley.com